Can't get your question answered here? Call us at 800-527-1397 (235-9999 in Greenville) or email mailbox@regroupusa.com. We are happy to help. Or, you may call the carrier directly at the number on your ID card (800-825-7531).
GENERAL ENROLLMENT FAQS
Q. Who is eligible for coverage?
Full time Associates (30 hrs/week+) and their family, including spouse and child to age 26.
Q. When does my coverage become effective?
On the first of the month following one month following the date of hire.
Q. When am I eligible to enroll?
-When you are first hired, or
-If you lose your other coverage (spouse, etc), or
-At open enrollment (December each year, effective Jan 1 of following year)
Q. When should I enroll?
Send in your completed paperwork shortly after you are hired to assure that you receive your ID cards by your effective date. Do not wait until after your waiting period has expired. Send paperwork to:
Resource Equity Group
P.O. Box 5556
Greenville, SC 29606
Or, fax to 864-242-0698
Or, email to mailbox@regroupusa.com
Q. Who can I call for assistance with enrollment and ongoing customer service?
Call the broker directly at 800-527-1397 (local in Greenville 235-9999)
MEDICAL COVERAGE FAQS
Q. What coverage is available during my waiting period?
You may have an option under your previous employer's plan to continue coverage under Cobra, or if you were employed by a firm with under 20 employees, the state mandated continuation provision under the plan.
Or, you may purchase a low cost "short term" major medical plan and put into effect immediately (apply online). Caution: pre-existing conditions are not covered under this short term plan.
Q. Are pre-existing conditions covered?
Yes.
Q. Are referrals to specialists required?
No, referrals are never required under the plan, however, certification must be obtained prior to a hospital admission and some procedures.
Q. Am I covered while traveling out of state?
Yes, you are covered anywhere in the United States.
Q. What medical providers do I use?
You may use any provider in the country for full benefits. There is no "network". Claims payments are based on a percentage of the Medicare allowance for the charge.
Q. How do I file a medical claim?
The provider will file your claim for you. Simply present your ID card to them at the time of service and pay the appropriate copay, if any.
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